"In 10 years of this job I have never had anyone ask me for blankets" 胡说八道!
This company is so ill-equipped. They showed up without a ramp for the curb, without blankets for wood floor (which is very badly damaged now), and two workers who were almost certainly illegal mexican workers. They complained that they could not park in the alley even though there is no access to the building from the alley and I saved a spot for them in front of the building. Then, they complained that there was no freight elevator even though I have no control over it and there was still a regular elevator. Finally, when I asked them to put blankets on the floor, one of the guys lost it and said I was disrespecting him and refused to work any more. Therefore, only one worker remained and the Chinese boss just stood by the whole time and was not physically involved at all. Because there was only one worker and no protection/blanket which is standard, they dropped items and damaged the wood floor which will be very expensive to repair and replace.
EDIT: Because you try to dis-credit me by making up that I am racist, here are some definitive photos where you can see the wood is clearly freshly chipped off, it's a VERY deep scratch and this is just one of MANY issues! I will upload it shortly. It does not matter if you had one person working downstairs and one person carrying items up. You cannot flip over large furniture items with a single man, which is what happened, causing heavy items to drop again and again. Feel free to tell me the exact words I said and I am happy to challenge you on how I disrespected your workers, I feel I did no such thing. In fact, the only racism I saw was your worker complaining about a black dude from the previous building! When I asked for blankets, the man lost his temper and said I should talk to you. I tried to shake his hand and apologize for any misunderstandings and he refused. As for "ignoring" them, I had to leave for an appointment and therefore was not there after the initial 20 minutes. Perhaps you are racist for hiring people who are clearly un-equipped for such a job, the poor man lifting the furniture was hurting and my partner had to feed him water and fruit! Meanwhile, you tell her that you had a burger from the place across the street while they are working - some boss you are. Finally, asserting that protecting the walls/floors/elevator requires many man-hours is ludicrous. I had already hung protection on the elevator, all it takes is for your company to bring blankets to protect to floor, it's a bare minimum for running a moving company, whether the client requests it or not.
One final EDIT: Since you insist on calling me racist, let me tell you something about working in the US, whether you are Chinese (I am Chinese) or Mexican (I volunteer for Mexican organizations) or any other type of race: The customer is always right. How can you assume such words came out of my mouth if you weren't there to witness? These guys don't speak fluent English, and I somehow made them angry with my words in very hot weather, and rather than acknowledge there was probably some miscommunication you automatically assume I had intent to disrespect them. As a leader, you should de-escalate the situation and try to make things right rather than enable them to get further upset to the point of quitting or blaming the client for not informing you of intricate details of the move. The reason you and I are arguing now is because the client is a friend of mine and the story you told him does not line up with the story you told my partner or the story that I witnessed.
7035Olivia Li
我分享这个经历只是不希望更多人上当受骗!这是一家非常非常垃圾的公司,人员素质极差,150一小时,但偷客人的时间不是一般的严重,开车15分钟还没有走出一个交通岗,亲眼目睹开车拐到其它地点磨蹭时间,在没有堵车的情况下整整晚了25分钟,暴力搬运导致很多家具损坏,沙发底部被划了很大一个窟窿,明明3个半小时零几分钟硬要按4个小时计算,说只要过了半个小时不管几分钟都按一小时计算,故意磨蹭过几分钟,让客人多付半个小时钱,以前搬家同样的东西只耗时两个半小时,这里需要四个小时,如果你眼睛看着工人就干活丶如果你忙别的事情他们就休息蹭时间,根据以前的搬家经验,工人是应该休息的,因为他们通常一次拿很多东西,但是很快可以搬完,大家都是人,休息是完全可以理解的,我们客人眼睛不瞎,这个公司的工人每次只拿一件,连我都可以拿两个的东西他们就一个一个搬非常的不负责任,和正规的搬家公司比起来既贵又慢,最可气的是还没有搬完就向你要钱,总计525当我尝试讨价还价少付25美金时,姓赵的这个人马上变脸,告诉我在美国有一句话跟谁讲价不应该跟干苦力的讲价,我想说当你开着车到处兜风的时候你想过你浪费的是客户的时间和金钱吗?这就是你所谓的苦力和良心吗?罢了,搬个家图个吉利,于是我同意付525,当我正准备付钱的时候他又向我索要小费,并破口大骂来美国这么多年头一次见不给小费的,并且说我把中国人的坏习惯带到了美国,我想告诉你作为人与人之间的一种尊重,小费不是你主动要的,给不给给多少是客人的自由,号称来美多年的你这点道理都不懂吗?还大言不惭的问我去餐馆吃饭不付小费吗?我反问你你见过哪个餐馆在还没结账之前服务员就主动要小费的吗?做为服务人员先审视自己是怎么工作的吧!请你良心做生意,而不是靠坑蒙拐骗,你都是怎么耗时间的你不清楚吗?出于素质我依然付了50小费,而不是你的服务!付完钱他们搬沙发时划了一个非常大的洞,不知道是不是故意的,当我提出索赔75时,这个人竟然连句道歉都没有而是说坏了就坏了,也不影响美观和使用,这就是他们对待客户的方式!无奈之下只有报警解决!所以血一般的教训,千万不要找这家公司,网站上0016这个号码就是姓赵的这个人,他这个人心肠坏,素质极差,请大家敬而远之,而且他们雇佣的工人都不是正式员工很可能license什么都没有,人员素质也是很差!⚠️大家不要再上当受骗,很可能最后你要付的钱比老美公司还要多!!!